Category: Career

What to Do When You Hate Your Job

Hating your job is perfectly normal IMO. Maybe you’ve just worked there too long and the little things are now starting to get on your nerves. Maybe you’ve been there just for a while but you can’t take it anymore. Believe me, I’ve been there. But what do you do when you hate your job?

1. Admit Your Feelings

I’m the type of person who can very quickly move to hating a job simply because I’m bored (or haven’t had enough sleep for more than 3 days). If you’re starting to feel negatively towards your job, own it. Try and figure out what it is that’s making you so unhappy. Is it a project that is more difficult than anticipated? A toxic work environment? Micro-manager from hell? Name your issue or issues.

2. Can You Fix It?

Can the issue be resolved? If it’s just a matter of a stressful project, when will it end? If you’re having an issue with your work environment can you move to another team? If it’s something that CANNOT be fixed, are you willing to leave the company based on this or stay and accept the problem?

3. Develop Your Exit Strategy

Ah, exit strategies. My favourite. I’ve done alot of those throughout the years and while they’re alot of work the end result (a better job) has always made me really happy. Start off by listing your current skills as well as what roles you’d be interested in. This is also a great time to make a list of what your ideal job looks like. If you have any contacts in the industry, reach out to let them know what you’re going through. I had casually mentioned to a few people that I needed a new role and within a week, they had found me a new gig.

4. Start Networking (If You Haven’t Already)

Start networking with others in your field or in fields that you want to work in. LinkedIn is great for this. If you know an organisation that you’d like to work for, reach out to the people in the hiring team. This might sound intimidating (I know it felt super intimidating to me) but I did this once after a friend pushed me into it. I didn’t get the role but I also discovered that the organisation wasn’t a fit for me and my experience anyway.

5. DO Remember You Might Not Find a Job Immediately

This is very important. I had been job searching for 2 months straight and still didn’t find a role. It was really demotivating- and at the time, I still HAD a job. Make peace with the fact that it might take you a while to find a job. Because of this, it might make sense for you to check if you have enough funds before you try this next step.

6. Quit

Never have I ever quit from a job without something lined up. I mean I’d love to but as I get closer to 30 I can feel that window closing. If you’re really unhappy in your job and you have the means to, you might want to quit. Personally I feel like life is too short to be working in crappy jobs but also all those bills aren’t going to pay themselves.

Hating your job is tough but it doesn’t have to be something that defines you. You can decide at any moment to turn things around. Yes, society has conditioned us to believe that almost everyone hates their job but it’s possible to work a job that you love too.

6 Job Interview Red Flags

Once upon a time, applying for jobs was my part-time job.

Atleast that’s what it felt like. I would apply for anything and everything that came my way. I actually aimed to have atleast one interview a month.

Bizarre right? But I was young and desperate to escape the toxic environment I worked in.

What I didn’t realise at the time was that the jobs had major red flags seemed to hint that it was a toxic work environment. Now that I’m older and a more experienced job hunter, I know better. So if you’re in the process of interviewing for a new job, here are 6 red flags to keep an eye out for.

1. These Four Questions

These four questions absolutely should not be asked. If they are, you already have reason to be alert for more red flags. Sometimes people ask these in an attempt to get to know you but these questions more often than not lead to bias.

2. Vague or unclear job description

Marketing Gurus, Digital Ninjas and Unicorns unite. If the job description doesn’t clearly state what you would be doing, chances are great that this company is going to give you a medley of tasks that might not even fall under your responsibility.

3. The Interview Process Drags On

An unnecessarily long interview process- especially for a junior or middle position-is either a sign of dysfunctional HR/recruitment or a really picky company. In these cases you can check who held the position before you and for how long. It might be that the company has unrealistic standards.

4. The Interview is Too Short

A interview that is too short or even an interview process that is too short is a MAJOR red flag. This company might be desperate for a hire. Ask yourself why this is. This is something that I fell for only to later discover that the previous employee vanished (okay she didn’t vanish- she quit but no one talks about it and I find that super-suspicious. She was also referred to as “problematic” by the recruiter- which if you didn’t know is another red flag).

5. The Staff are All Relatively New

This is often disguised as “we’d had quick growth recently so we have hired many new people”. This could be true but it could always be number 6 down below.

6. The Company is Always Hiring

Another thing passed off as “we are growing so fast we just can’t keep up”. In cases like this you can locate previous employees via LinkedIn and question them about the company. They might not be able to come straight out and mention that the job is problematic but you will be able to gauge this from their tone and response.

Job hunting is tough especially if you’re stuck in a toxic role or unemployed. But moving from bad situation to another is not the solution. Use this list to evaluate your next interview to reduce the chances of you landing in a toxic work environment.

5 Budget Friendly Ways to Upskill Yourself

So you’ve decided on a career change or you want to learn something new? But the prices for formal education is a bit much for you. No problem. Here are 5 easy ways to upskill yourself without harming your wallet.

1. YouTube

Okay this may or may not be news to you but YouTube actually has pretty helpful tutorials. I dismissed YouTube as a learning source until I discovered that tons of Marketing organisations have YouTube channels with really helpful videos. Simply search the topic you’re looking to learn more about and let the social media algorithms do their magic.

2. Spotify

Spotify has a great array of podcasts on almost everything. If you’re a Spotify user, this is an easy way to upskill yourself while you’re commuting or running errands.

3. Udemy

Udemy has courses on everything and they are always having sales. Simply add courses to your wishlist and you can purchase them when the price drops.

4. Free Resources

Ah, the good old-fashioned way to learn- the library. Pop in to your library and see if they have a book on the topic you’re looking to learn more about. Be warned though, if your library is anything like mine (i.e outdated) you might not find exactly what you’re looking for. I went in for a Copywriting book and while they weren’t able to assist, I did come back with a book on writing Sales Letters (close enough).

5. Free Online Resources

Lots of websites or blogs have resources that can help you learn more. For example, Hubspot has great Marketing resources. Scour your social media network of choice (Pinterest, Facebook, TikTok) and connect with creators or brands who offer free online resources.

Are you going to look into upskilling this year? What is your favourite educational resource? Let me know below.

5 Symptoms of Burnout (and How to Combat Them)

Not every day at work is going to be perfect. Trust me- I love my job but there are days where I just wish I had stayed in bed. That being said, if you’re having more bad days than good, you might be suffering from burnout. Here are a few symptoms that I use personally to tell when I am burning out and tips on combating them. Note that this is to fix symptoms. Fixing burnout itself takes time and effort. This is basically my band-aid solution until you are able to take time off for yourself to heal.

1. You’re irritable or impatient.

You might be incredibly cynical or critical at work. This is one of my personal triggers and the second I start losing patience with colleagues, I start to question if it’s just a bad day or if I am on the way to burnout.

The Fix: Notice when you keep getting more annoyed than usual and track your triggers. I do this by keeping a journal. When I know it’s burnout season, I try to be kinder both to myself and others.

2.You lose interest in your job.

You feel like going to work is a huge effort and so is doing your job itself. Again, everyone has bad days but if this is happening more often than not, you might be experiencing burnout.

The Fix: Make a list of all the things you like about your job. You wouldn’t still be at your job if there wasn’t something positive about it. This is also a great time to start gratitude journaling. I remember one coworker who was having a tough time at work and her gratitude list started off with “Sushi”. (TBH the work environment was super-stressful but I loved that she could find a positive aspect).

3. You’re struggling to sleep

This one is probably the most tricky to fix. Maybe you’re having trouble falling asleep and staying asleep. Maybe you’ve been using your bedtime as a form of revenge procrastination, pushing it further and further until it’s 2AM and you realise you have work in a few hours. Whatever it is, sleep is vital for your performance as a functioning human.

The Fix: Try to keep similar sleeping and waking times. Keep your bedroom dark and cool. Come up with an unwinding routine that brings you joy. I absolutely love tea followed by 30 mins of reading.

4. You’ve developed unhealthy coping mechanisms like food, alcohol or shopping

This is another one of my trigger items and honestly all I can say is keep an eye for it. This is another tricky one but helps if you have a partner to hold you accountable.

The Fix: Try to get a buddy to monitor when these get out of control. I work virtually but my friends and I have the habit of checking on each other when it comes to lunch because we’re guilty of skipping meals when things get busy.

5. You have physical symptoms such as headaches, stomach aches or body pain

Physical symptoms can either result from you working too hard or in an uncomfortable position. Or it can be a result of the stress.

The Fix: Again, track what your triggers are. Are you taking regular breaks away from your desk? Are you sitting in one position for too long? Does your chair need an upgrade?

The best way to combat burnout is to analyse what is going on, what is causing your symptoms and fix the root of the issue. But if you can’t or you’re not willing to put in the time (talking to myself there but the year end is right around the corner), treating the symptoms will help…up to a point.

The faster you treat burnout, the faster you’re able to be you again.

5 Signs Your Job Might Be A Bad Fit

Not every job is for every person. And that’s okay. You’re going to spend a huge chunk of your life at your job so it’s important that your job fits you and vice versa. Here are a few signs that your job may not be a fit for you:

1. You Feel Disconnected From the Job

Early in my career I came across someone who “didn’t value their job” (I’m quoting management here). At the time I couldn’t explain what the issue was but basically they did the bare minimum. They didn’t even open their email. Since this was someone I knew for a few years, I asked her about it. It wasn’t that she didn’t like the job. She just didn’t feel like it was for her. This made perfect sense to me. I knew at the time that not every job was for every person (I had left one call center during the training stage just to go work for another call center based on “it just feels right”). I ran into this person a few years ago and she’s working in HR and loving it. Being disconnected from your job isn’t a bad thing. It just means there might be something else out there for you.

2. Everything Feels Overwhelming

When opening an email- or even just replying to a message- feels like too much, this might be a sign that your job is a bad fit for you. Back when I worked in Customer Care, there were so many emails that I eventually stopped opening them all. Only to then be faced with “I sent you an email. Did you get it?” (Yes but which one of the 100 is you?)

3. You Dread Waking Up and Going to Work

I used to wake up and my first feeling was dread. I used to actually think “Oh dear God, why me?” It’s okay to not look forward to a day at work or even a few days (long-term stressful projects do take their toll on you) but if this is your primary state, it might be worth looking for a new role.

4. You’re Living for the Weekend

If the only thing getting you through the week is the thought of the weekend then your job is definitely not the one for you. Yes, weekends are amazing but if that is the only thing pushing you through. this is a major red flag.

5. You Lack Passion for the Job Itself

It’s okay to not be passionate about your job. Lots of people are able to work jobs they’re not passionate about. But lots of people are also unable to work jobs they’re not passionate about. If you feel like you lack passion combined with the other signs listed above, it might be time to update your resume and start looking for a new job.

5 Tips on How to Deal with the October Slump

October is crappy month. Most of us agree on this. But whenever I question the reasoning behind it, all I get is “it’s just that time of year”. So I consulted my trusty friend, Google who confirmed that there is something called “October Slump”. Google seems to associate this with teachers but I am stealing this term for this post. Here are 5 tips to help you deal if you’re suffering with the October Slump.

1. Be Gentle with Yourself and Others:

Remember that this time will pass. I know that every October I hate everyone and everything. And every year I have to remind myself to take it easy. Also, the one time I DIDN’T take it easy, I got severely burned out, severely ill and ended up leaving my job. It worked out in the end but what happens if that pattern repeats itself? That is why I am reminding myself this year to be gentle.

2. Make Time for the Things and People That Bring You Joy:

During the October slump I am careful to protect my energy and only share it with those who bring me joy. Whether it’s meeting a loved one for a meal or binge-watching an old show, these months are for me and me only. If someone drains you, this is the time to stay away from them for a bit. Trust me, you will feel so much better!

3. Be More Active:

Okay this is something that I absolutely detest but it’s necessary for my mental health. Make sure you’re finding time to exercise. Take up a new gym class or try a new workout routine. Your body will thank you for it.

4. Take Up a New Hobby:

As adults we can do whatever we want to. But we rarely do. Use this time to start a new hobby whether it’s painting or biking. Start something new and fun.

5. Plan for the New Year:

You’re in a slump because it’s been a long year. So why not look ahead to something exciting? Think about your future goals, plans and resolutions to help you get through this last stretch.

Do you have any tips for dealing with this icky part of the year? Let me know below!

Debunking Myths about Working in a Call Center

“You work in the call center, right?”

I looked at the random aunty in surprise. This was during the period that I was hiding my new job from others and I was tired of lying. But at the same time I couldn’t face people if they found out I had left the call center and their reaction was relief.

“Um yeah, sorta. The company has a call center but I work in a different department.”

Ha! There. That wasn’t a lie. I actually wasn’t sure if my new job had a call center but they had a Customer Care team. That’s almost the same thing.

But the more I thought about it, the more it bothered me. I was tired of people looking down at the call center. Sure, no one dreams of being a call center agent. But that doesn’t mean it doesn’t have it’s perks.

Below, I’m debunking some myths about working in a call center:

Myth #1: Working in a call center is a Low Status Job

Okay, I feel like I have to address this one immediately. Personally I have encountered this in my community so I don’t know if everyone feels this way or if I am just surrounded by really small-minded people. NO job is a low status job. Not wanting to work because you think a job is “beneath you” is actually quite embarrassing…for you!

No one is above or below anyone else. (Except beetroot. Beetroot is beneath me because it is awful and idc how awful my iron issues are. I will NOT go back to that life. Just let me faint).

Myth #2: Working in a call center is a low-paying job

My next favourite myth. Firstly I have seen some incredibly high salaries come out of the call center. Secondly if you’re thinking the Sales Agents go home with no idea of how they’re going to pay their bills, you’re wrong. Several agents take home over R20k or R30k. I have seen people leave Customer Care (with it’s stable fixed income) to go back to the Sales floor because it offers better earning opportunities. And no to mention the amazing incentives like paid holidays, tickets for events and even appliances. (Can you tell I’m jealous? I shouldn’t be punished just because I have no skills as a Salesperson).

Myth #3: It’s a dead-end job with no opportunities for career growth

Career opportunities for a call center range from your typical upward growth such as team leader, manager or supervisor. But there’s also other departments that you can move into depending on the size of the organisation.

I know agents who started in Sales and moved to Training, Human Resources and even Marketing (this was a win I took personally. Go, girl! Internal promotions make me so happy). What’s more many call centers are big on offering training to develop their staff.

Myth #4: Customers are always shouting at Agents

Okay this isn’t completely untrue. But like any job, you deal with a range of people. Some are angry and always shouting, Some are actually really nice. Call can be complaints, general queries or just someone who wants to know what products are available. The great thing about being an agent is any call- whether bad or good- has to end at some point. You just keep going on. The call center is an excellent place to learn perseverance.

Myth #5: Call center work is easy, and anyone can do it

I mean technically yes. But in actual fact, not everyone can do it. And not everyone can do it well. Calling people to sell them a product seems easy. But you need sales skills which not everyone has. Trainers are fond of saying “it’s just a skill. You’ll learn it.” In my experience, it is a skill that not everyone has. Besides that you need patience if you’re going to be dealing with any angry customers and it is a huge help to be able to multi-task.

Myth #6: All you do is phone people

Call centers have a multitude of roles. From Customer Care to Recruitment, Business Development and Client Services. There are tons of different departments with different responsibilities. Typically this is the part where people’s eyes glaze over as I try to explain how a call center works but just trust me on this, tons of departments (which then means tons of opportunity).

What are your thoughts on call centers? I’d love to know below!

The Practice Interview

One of my favourite interviews was for a job I didn’t even want.

I knew Company A from my childhood- they were a BPO that my mother worked at when I was a kid. I used to visit their offices every Saturday and my aunt- who also worked there- would leave snacks for me. My mother warned me against interviewing- being a former employee she was very aware of what their workloads were like- but I was curious about the role since it combined two Marketing roles (Red flag).

From the second I walked in, I knew I had no intention of taking the job but it made me so happy to be back in a BPO discussing the industry. I FELT SEEN!

About half an hour into the interview, we realised that the job wasn’t a fit but we still spent another half an hour chatting. I had forgotten how familiar and comfortable the BPO environment was to me. I may not have had snacks or a desk to myself (though they did offer me tea, coffee or something stronger) but it made me happy.

Ironically, I had left a BPO about 6 months prior because I wanted to experience another industry but being back in that environment was strangely comforting.

Leaving that interview, I couldn’t help but smile. While the job wasn’t a fit, the experience reminded me of how much I value environments where I feel seen and connected. Sometimes, revisiting old chapters of our lives can offer clarity about what truly matters to us.

Though I left the BPO world for a reason, this encounter reignited my appreciation for the industry and the sense of belonging it once gave me. It’s funny how life works—sometimes, the moments that don’t lead to a “yes” are the ones that remind us of who we are and where we’ve been.

Here’s to staying curious and open to the unexpected paths that shape our journeys.

How to Use a Starter Job to Your Advantage

There you are all bright and shiny and ready to make your mark on the working world! But then you land your first job and it’s nothing like you imagined. Or maybe you had to settle for the first opportunity that came you way (I’ve been there). No matter how awful your first job may seem to you. Here are a few tips on making the most of it:

1. Be Open to Learning Everything

You might not be interested in your first role but you’d be surprised by what you can learn from a starter job. I started off as a data capturer which helped me build speed on the PC for my first corporate role.

2. What are the Benefits?

Company culture? Office snacks? Learning opportunities? Figure out what the positives are and use them to your advantage. A starter job might not be what you want or in the field you want but this is a great opportunity to start to build your network.

3. Try Out a Side Project in Your Field

For me this was running a blog. Try to get experience in your field by either doing volunteer work (if and when you can) or ask if your job has something extra that you can assist with. My first steps into Marketing was assisting with Customer queries on Social Media. It was an interesting way to use my fast typing skills but it was such an advantage when I moved over to Marketing.

4. Take Advantage of any Training Opportunities

If there are any opportunities for further training, go for it! Developing your skills is a great way to figure out what works for you and what doesn’t. In my starter job, Business Admin courses were offered to a few employees who later moved from Data Capturing to Client Services. If your company offers to pay for training- even if it’s a small portion- consider giving it a go.

5. Note what your transferrable skills are

Hard-worker. Fast learner. Able to work well under pressure. These are skills you pick up in almost any job. What specific skill in your starter job are you able to use in another role? Identity these and add them to your CV.

A starter job might not be the job you initially wanted but making the most of it will serve your career well in the long-run.

7 Red Flags to Watch For in a Manager

Just as there are many different types of managers and management styles, there are also so many different signs of a toxic manager. It can be tough because while micromanagement is talked about most often, bad management exists beyond that. Here are 7 red flags that might have you reconsidering your manager.

1. Talks about Others Behind Their Back:

No decent manager should be discussing their staff with other staff members. EVER! It’s unprofessional. Whenever a manager has an issue with an employee, it should be discussed with that specific employee only and not a third party.

2. Refuses to listen to feedback

Not matter how minor the feedback is, if your manager refuses to listen to anything besides their own opinion, that’s a sign to be cautious. I worked for someone who wanted to have a say in every little thing. I didn’t think of it as an issue until I reminded them once of something they said once and changed their mind on last-minute and they refused to accept responsibility for it.

3. Favouritism

If you notice that your manager is the type to play favourites, watch out. This can work out badly for employees whether or not they’re the favourite. The favourite is a difficult position to be in and so is the extreme opposite- the one who the manager absolutely cannot stand.

4. Poor Communication Skills

Does your manager speak exclusively in buzzwords? Is your manager able to explain things in a clear and concise manner? Smart people speak simply. Incompetent people tend to prefer to use buzzwords or big words to make themselves sound smarter than they really are.

5. Allergic to Growth of Any Kind

One of the ways I like to assess a manager is their reaction when I say that I am learning something new. Some managers are perplexed when I study something that isn’t related to my work. Some are excited and some are just against it (even if this studying doesn’t happen during working hours). It’s those who are against any kind of learning that worry me. (And so far this little test hasn’t steered me wrong).

6. Micromanagement

This is one that we all know about. If your manager has trouble giving up control and needs to know every little detail of every task you’re working on, this is a red flag. Some micromanagers can be managed by you keeping them in the loop and eventually earning their trust. Some micromanagers just get worse with time.

7. Not Managing at All

This is a type of red flag that I don’t see discussed often enough. While macromanagement (hands off management) is a management technique, when taken too far, this has negative consequences such as deadlines not being met, lack of clarity on goals and just general disorganisation and chaos.

What other red flags have you encountered? How do you track if a manager might be a problem? Let me know below.

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