Things We Don’t Talk About

I found this really old post that I wrote waay back when and never published. I had just started working with a really toxic team leader and well…let’s just say that I didn’t know how to handle it:

So I’m typing this from work.

Work at 5:19PM where I should not be. Where I have already told my parents that I am not coming home. Honestly I do not remember my exact words. I just remember being consumed with anger and hate and so I wrote something to the effect of I will not be going home.

So I’m typing this from work in the hopes that eventually I am going to look back at this and laugh.

“Hey, Shanice. Remember when you had a crappy day at work and you decided not to go home because your parents wouldn’t let you quit your job.”

In the back of my mind, the rational responsible part of me is realising that I am probably creating a issue where they shouldn’t be. I cannot find it in me to care.

I have had the worst possible week in my life. We got a new manager at work. She is incompetent at best and at worst, she is hell personified. She expects ten million spreadsheets and she expects the impossible. She knows very little about the job- something that wouldn’t be an issue if it wasn’t for the fact that she is very fond of acting like she knows everything.

I keep saying how I can’t deal with stupid but this is another level. This is a woman who is controlling, demanding, unrealistic and rude. This is a woman that is slowly but surely driving me crazy.

So when she spoke down to me yesterday I begged my parents to let me leave. They refused.

Today I spent most of the day in meetings. One meeting with my ex-manager (who is now in a supervisory role for our team) where she clearly asked me what was going on with me. I denied her accusations that something had changed in me and that my work ethic was slowly but surely being eroded away.

The other meetings were with my new manager. One for her to go over the rules with us (gosh, years in this company and we don’t know the rules. Someone is obviously filled with her own self-importance). The other was for her to painstakingly go over every aspect of my job.

I discovered that I was missing parts of my work. That I didn’t update the system I used to(something I did because my new manager gave me spreadsheets to track the work). However after asking me if the spreadsheets were too much, she went ahead and gave me two additional ones (I swear that woman has something wrong with her).

So at half 4 as I was rounding off my work I realised I was the only one in the office. So I asked if I could go home since everyone else already did. Her reply was that I could go once the work was done.

“The work” was 30 callouts. 30 callouts that would have been done if not for her and her spreadsheets. When she asked me if I thought I “deserved to go home”, I snapped.

I went to the bathroom, crying and sent whatever message to my parents. I don’t even remember what. I just remember feeling the vindictive pleasure because yes, I will stay and do callouts. ALL 30 OF THEM. Lets see how the parents like not having a child at home.

I felt even better when I realised my parents had no way to contact my manager (both old and new). So I sat at my desk ready to prepare to work when my senior manager approached me with a phone. The look on her face told me everything. That phonecall was for me.

“Who?” I choked out, desperate not to start crying enough.

“Your delivery guy.” (This was an inside joke since I was always shopping online. I received deliveries so often that I was on a first name basis with most of the courier drivers).

I took the phone tentatively. “Hello?”

“Hi.”

The voice was of my friend, a co-worker who was off on maternity leave. With a sickeningly jolt, I remembered that my mother had her details. Damn me and my closeness with my mother.

“Hi,” I managed to spit out.

It felt like my throat was closing.

“Where are you?”

“At work.”

“What time are you leaving?”

“When I’m done,” a sob slipped out.

“I spoke to your mother.”

“I figured,” I said, struggling to swallow. In the back of my mind I thought of a coworker who, a few weeks earlier, had a very public panic attack and had to be hospitalised.

“What is going on?”

“Nothing.”

“She said you’re not going home.”

“I’m not.”

Now the tears came faster, accompanied by gasps of breath as I fought to control myself. My manager was two seats down.

What followed was possibly the worst ten minutes of my life. I struggled to speak through the tears while my manager watched from the corner of her seat. My friend, not knowing where she was, complained about her freely.

“I told you she’s a bitch. Don’t let her affect you. You need to go home. Promise me you’ll go home. You know its dangerous.”

I remained silent.

“Shanice, I mean it.”

“Fine.”

“Say you’re going home.”

“Alright fine.”

I stood in the corner hiccuping in silence, waiting to calm down. Once I was sure I had control of myself I handed the cellphone back to my senior manager before resuming my work. I had 30 callouts to do.

Typing that story only makes me sadder. I still do not feel like I should go home but honestly where else can I go?

I don’t remember too much of that day. I know it was October 5th. I know the senior manager managed to talk me into going home. But that day changed my perspective on my job and the company itself. When I returned to work the next week, I no longer cared about my job. Instead I focused on getting out of the department. I would go on to leave the business while my toxic manager ended up a department head. I cried when I heard that news. Among the staff it was no secret that she was awful. But since she was close to her manager, he was able to promote her when the opportunity arose.

I chalk alot of that horrible period in my life to a lack of working experience. I thought that because she was a bad manager, it would even come out and management would think of the staff first. I was wrong. But working with her was a catalyst for me deciding that was it and I would not tolerate such behaviour. The second a position opened up in a new team, I took it. And that changed my career for the better…for a while. Then I got another toxic manager and the pattern repeated itself. But it was okay- NOW I knew how to handle it!

Mental Health Awareness Month

Mental Health Awareness Month is observed in October in South Africa. Every year I come up with content and it just never seems to make it to the publish stage. It’s difficult for me to talk about mental health especially MY mental health without mentioning my former toxic workplace. I am hoping that this year will be different. I’ve planned a variety of blog posts looking into how you can take better care of your mental health. These are just things that worked for me- I am not a healthcare professional or a mental health professional. However if you need someone to talk to, you can contact the Mental health awareness helpline at 0800 567 567 or the South African depression and anxiety group at 0800 121 314.

Book Review; Set on You by Amy Lea

Set on You by Amy Lea

My rating: 5 of 5 stars


I’ve been in love with this book since WAAY before its release. Someone posted a TikTok about it (I don’t remember who) and I’ve been intrigued ever since. I didn’t want to pick it up because it was part of a series but with the 3rd book on it’s way, now felt like the perfect time.

“Set On You” follows curvy fitness influencer Crystal Chen who loves the gym. It’s her safe space. But one day, she comes across a rude newbie at the gym who steals her machine, gorgeous but insufferable Scott Richie.
The two of them battle over machines, work-out routines and more. But when they discover that their grandparents have fallen in love, they declare a truce. Soon Crystal and Scott are helping to pick up things for the wedding and throwing bachelor/bachelorette parties. It isn’t long before they realise their comfortable friendship might be something more.

This was a really cute read that I enjoyed. I already started reading the second book in the series. If you’re a fan of romance books, I definitely recommend this one.



View all my reviews

The Burnout by Sophie Kinsella

The Burnout by Sophie Kinsella

My rating: 5 of 5 stars


I was invited to read a Netgalley copy of this book from Penguin Random House South Africa.
I was overjoyed! I came across news of the book when I took leave from work for my burnout recovery and had been waiting eagerly for the release.
If you’ve ever struggled with Burnout, you’d be able to relate to these characters. Sasha works in Marketing at a start-up (as someone who does the same, this book made me feel VERY seen). But after one too many staff leave, Sasha is left feeling overwhelmed. Eventually her family steps in and tries to get her to go on holiday. But her dreams of rest and relaxation are interrupted when she realises that 1) the hotel that she is staying at is in shambles and 2) the other guy, Finn is a grumpy man who snaps at kids.
Sasha is determined to make the best of the experience and it isn’t long before she and Finn start to become friends. Finn is also burned out but he doesn’t talk much about it.
I loved this book because it made me feel so seen. As someone who struggles with burnout (especially around this time of year), I thought this book was well-written and paints an accurate picture of what burnout looks and feels like. I
I spent the first half of this book, constantly highlighting quotes that I could relate to.
This was a fun, feel-good book that I finished in one go. Pick this up as your next summer read or even if you just want to escape reality.




View all my reviews

Book Review: All of This is True by Lygia Day Penaflor

All of This Is True by Lygia Day Peñaflor

My rating: 4 of 5 stars


I picked up this book at random one day just to occupy myself for a few minutes. But within a few pages, I was HOOKED!
“All of This is True” is one of those books people either love or hate but no one actually tells you what it is about.
A group of teens befriend their favourite (adult) author, Fatima Ro. They consider her an icon. But it isn’t clear why Fatima is hanging out with a bunch of teens…until it is.
An accident between one of the teens is attributed to Fatima Ro. Miri Tan, obsessed with Fatima, maintains that Fatima had nothing to do with it.
Meanwhile the group of friends is torn apart and not speaking to each other. “All of This is True” tells each friend’s part of the story.
The “big secret” was actually pretty predictable but I loved this story nonetheless. Fatima is charismatic and it’s hard not to believe everything she says.
I didn’t like the last 3 pages so I’m with-holding a star in retribution. Besides that, LOVED this book. This was the book that got me reading again.



View all my reviews

Book Review: This is My Truth by Yasmin Rahman

This Is My Truth by Yasmin Rahman

My rating: 5 of 5 stars


I felt like reading a YA book and this looked to be an interesting pick. This book has very clear trigger warnings, which I ignored and then spent considerable time crying. But anyway.

Amani and Huda have been best friends for years. Amani is shy and quiet while Huda is sassy and always ready to right a perceived wrong.
Both girls have their struggles at home. Huda is scared of her adoptive parents not wanting her once they have a baby of their own. Amani is terrified of her abusive father. The girls try to help each other through their issues. But an anonymous blogger at school is slowly releasing everyone’s secrets.

This was a pretty predictable novel that I enjoyed nonetheless. It perfectly captures “brown aunties” and their talk. I identified conversations I myself have listened to or participated in. This book made me feel seen.



View all my reviews

Debunking Myths about Working in a Call Center

“You work in the call center, right?”

I looked at the random aunty in surprise. This was during the period that I was hiding my new job from others and I was tired of lying. But at the same time I couldn’t face people if they found out I had left the call center and their reaction was relief.

“Um yeah, sorta. The company has a call center but I work in a different department.”

Ha! There. That wasn’t a lie. I actually wasn’t sure if my new job had a call center but they had a Customer Care team. That’s almost the same thing.

But the more I thought about it, the more it bothered me. I was tired of people looking down at the call center. Sure, no one dreams of being a call center agent. But that doesn’t mean it doesn’t have it’s perks.

Below, I’m debunking some myths about working in a call center:

Myth #1: Working in a call center is a Low Status Job

Okay, I feel like I have to address this one immediately. Personally I have encountered this in my community so I don’t know if everyone feels this way or if I am just surrounded by really small-minded people. NO job is a low status job. Not wanting to work because you think a job is “beneath you” is actually quite embarrassing…for you!

No one is above or below anyone else. (Except beetroot. Beetroot is beneath me because it is awful and idc how awful my iron issues are. I will NOT go back to that life. Just let me faint).

Myth #2: Working in a call center is a low-paying job

My next favourite myth. Firstly I have seen some incredibly high salaries come out of the call center. Secondly if you’re thinking the Sales Agents go home with no idea of how they’re going to pay their bills, you’re wrong. Several agents take home over R20k or R30k. I have seen people leave Customer Care (with it’s stable fixed income) to go back to the Sales floor because it offers better earning opportunities. And no to mention the amazing incentives like paid holidays, tickets for events and even appliances. (Can you tell I’m jealous? I shouldn’t be punished just because I have no skills as a Salesperson).

Myth #3: It’s a dead-end job with no opportunities for career growth

Career opportunities for a call center range from your typical upward growth such as team leader, manager or supervisor. But there’s also other departments that you can move into depending on the size of the organisation.

I know agents who started in Sales and moved to Training, Human Resources and even Marketing (this was a win I took personally. Go, girl! Internal promotions make me so happy). What’s more many call centers are big on offering training to develop their staff.

Myth #4: Customers are always shouting at Agents

Okay this isn’t completely untrue. But like any job, you deal with a range of people. Some are angry and always shouting, Some are actually really nice. Call can be complaints, general queries or just someone who wants to know what products are available. The great thing about being an agent is any call- whether bad or good- has to end at some point. You just keep going on. The call center is an excellent place to learn perseverance.

Myth #5: Call center work is easy, and anyone can do it

I mean technically yes. But in actual fact, not everyone can do it. And not everyone can do it well. Calling people to sell them a product seems easy. But you need sales skills which not everyone has. Trainers are fond of saying “it’s just a skill. You’ll learn it.” In my experience, it is a skill that not everyone has. Besides that you need patience if you’re going to be dealing with any angry customers and it is a huge help to be able to multi-task.

Myth #6: All you do is phone people

Call centers have a multitude of roles. From Customer Care to Recruitment, Business Development and Client Services. There are tons of different departments with different responsibilities. Typically this is the part where people’s eyes glaze over as I try to explain how a call center works but just trust me on this, tons of departments (which then means tons of opportunity).

What are your thoughts on call centers? I’d love to know below!

Book Review: On Brand by Alizia Licht

On Brand: Shape Your Narrative. Share Your Vision. Shift Their Perception. by Aliza Licht

My rating: 5 of 5 stars


Finished this last night and all I can say is I wish I had a print copy (for some reason I can’t find a print copy to purchase in South Africa).
I got a review copy of “On Brand” from Netgalley and I was so thrilled. I loved “Leave Your Mark” and have been waiting for years for Aliza Licht to release a new book.
“On Brand” is the bigger sister to “Leave Your Mark”. While I read “Leave Your Mark” as a uni student in her final semester, reading “On Brand” was like the prep you need for the corporate world.
Who better to advise us on personal branding than DKNY PR GIRL?
This book was incredibly informative but be warned, you WILL need a notebook of some kind. If you’re a new graduate or if you’re just looking to refresh your personal brand, definitely pick this up.
(Personally I am of the opinion that personal branding is for EVERYONE and this book is a great guide for you).



View all my reviews

I Accidentally Went into A Toxic Workplace

I had worked in Customer Care for a little over 3 years. It was not the best of environments but- I was going to quickly learn this- it wasn’t the worst either.

I was burnt out in my first Marketing role so when I was contacted by another company for a possible role, I took the interview.

But in my haste for change it appeared that I ignored several red flags.

  1. I was warned that there wasn’t any real processes in place in the environment. I had no idea to what extent they meant it. Any attempt to put in a process was ignored and so we always went back to scratch- no process. Fast forward a year later and it was still the same.
  2. The hiring manager was not an HR manager- it was the person hiring for the role. I thought he was picky and looking for someone who could do his role. Turns out the company never had an HR department. I had heard that they outsourced their HR function but whenever I needed HR there was never anyone there. When my role was made redundant I was provided with little to no support- and even my last salary seemed suspiciously low. I also didn’t get severance pay- something I had to follow up about for weeks before they finally paid me. Apparently they weren’t sure if severance pay applied to me- an issue that could have been easily resolved if they had an HR department to begin with.
  3. The hiring manager disappeared for days on end. This was something that followed me into the job. The manager would disappear and then come up with a list of instructions or a list of reasons why the work I did was incorrect (even though there were never any proper instructions or marketing briefs to begin with).
  4. I asked for a sample payslip but they were unable to provide one. Turns out that the company didn’t give regular payslips. I only learnt this two months in because everytime I asked for one, I got the run-around instead.
  5. The contract said that staff weren’t allowed to refuse overtime work on weekends on public holidays. I raised this and they said they didn’t work on public holidays or weekends but that was just their standard contract. Holding them in good faith, I signed anyway…only to later learn that other things on the contract was incorrect such as the date we get paid and the tasks I was responsible for.

Unfortunately all of this happened during a horrible job market. So no matter how hard I tried (and I started trying six months into the job), it was difficult for me to get a new job. Eventually I was made redundant and I cannot explain to you how happy it made me. Yeah, I may not have had a source of income but I had my mental health. And that is infinitely more valuable.

Follow

Get the latest posts delivered to your mailbox: